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Support

Support is part of the workspace experience, not an afterthought

GateBeacon keeps support close to the applications and workspace activity your team already manages, so issue handling feels organised and easy to follow.

Workspace users can raise tickets directly from their portal.
Each issue can include contact details, application context, and relevant attachments.
Acknowledgement emails confirm that the request has been received.

For workspace users

Users can submit issues with the right contact information, helpful screenshots or documents, and a clear record of what has already been reported.

For support teams

Internal support agents can manage queues, assign ownership, and send updates without losing the application and workspace context around the issue.

What the flow includes

A support process people can understand at a glance

What the support flow includes

  • Workspace users can raise tickets directly from their portal.
  • Each issue can include contact details, application context, and relevant attachments.
  • Acknowledgement emails confirm that the request has been received.
  • Internal support teams can review, assign, and respond from the operations workspace.